Privacy and Data Handling Policy

Information we collect

• Account details such as name, email address, phone number, password credential, and saved preferences.
• Order and delivery details such as purchased items, price, payment status, address, district, courier method, and transaction references.
• Messages sent through contact forms, customer support, product reviews, and the on-site chat widget.
• Technical information ordinarily produced by the website or server, such as session identifiers, browser information, IP address, timestamps, requested pages, and security logs.

How information is used

• Create and maintain accounts, carts, orders, invoices, and customer-service records.
• Confirm payment status, calculate delivery charges, dispatch orders, and handle returns or disputes.
• Respond to questions, prevent fraud or misuse, diagnose errors, and improve catalog and site performance.
• Send transactional communications and, where separately permitted, relevant marketing communications.

Nui skincare consultation

Nui uses answers such as an optional age range, skin type, skin concerns, requested product category, budget, and ingredient avoidances to search and rank products already available in the Skincare Mart catalog. Consultation answers are kept in the visitor’s browser session and are not used as a medical diagnosis.

The store records limited aggregate events such as consultation starts, completions, product views, add-to-bag actions, no-result searches, and customer-support handoffs. These measurement events do not store the visitor’s age range, selected skin concerns, pregnancy or breastfeeding caution, or ingredient avoidances.

A consultation summary containing skin type, concerns, requested category, and budget is sent to the support conversation only when the visitor chooses to contact customer support. Visitors should not submit medical records or other unnecessary sensitive information.

Anonymous visitor measurement

Skincare Mart uses first-party, server-side measurement to understand visits, requested pages, referral sources, coarse device and browser categories, cart actions, checkout progress, and completed-order conversion. Random browser and session identifiers are stored only as one-way hashes in the analytics database.

The visitor analytics system does not store full IP addresses, names, email addresses, phone numbers, raw browser user-agent strings, medical or skincare consultation answers, or search text. A two-letter country code is recorded only when it is already supplied by the hosting network. Authenticated administrator sessions, Do Not Track, and Global Privacy Control requests are excluded from human visitor measurement. Automated requests may be classified by a short bot or crawler name, category, requested path and response status without retaining the complete user-agent string. Administrators can also maintain an IP or network exclusion list; request addresses are compared with that list only to decide whether measurement should be skipped.

Analytics records are automatically eligible for deletion after the retention period configured by the store administrator, which is 395 days by default.

Service providers and disclosure

Information may be shared only as reasonably necessary with payment, courier, hosting, email, support, analytics, security, and professional service providers used to operate the store.

Information may also be preserved or disclosed when reasonably necessary to comply with applicable legal process, protect customers, investigate misuse, or establish and defend legal claims.

Skincare Mart does not treat unrelated businesses with similar names as affiliated data controllers or authorized recipients.

Retention and security

Records are retained for as long as reasonably needed for orders, support, accounting, fraud prevention, dispute handling, legal obligations, and system backups. Retention can vary by record type.

Reasonable administrative and technical safeguards are used, but no internet or storage system can be represented as completely secure.

Your choices

Contact us to request access to, correction of, or deletion of account information. Some records may need to be retained for completed transactions, security, accounting, disputes, or legal obligations.

Contacting us

For questions about this page, an order, or a product, contact us through support@skincare-mart.com or +8801821777092.

Published support hours: Saturday-Thursday,10:00AM-5.00PM.