Skincare Mart information
Refund and Return Policy
Contact customer service and obtain approval before sending any product back. Unapproved return shipments may not be accepted.
Last updated: August 16, 2026
Return window
An eligible return request must be submitted within 1 calendar days after delivery.
Wrong, damaged, or visibly defective items
Report a wrong, damaged, leaking, or visibly defective item within 1 hours after delivery.
Include the order number, delivery packaging, product label, and clear photographs or video sufficient to review the issue.
Condition and hygiene
Opened or used cosmetics are reviewed only when the reported issue is a verified wrong, damaged, or defective item. Hygiene and contamination risks may prevent a return.
- Keep all packaging, seals, gifts, accessories, and labels supplied with the item.
- A change of mind, skin incompatibility, preference, or result that differs from an expectation does not automatically establish a product defect.
- Do not return an item to a courier or address until customer service provides instructions.
Return delivery costs
Skincare Mart covers the approved return-delivery method specified by customer service. Costs from an unapproved method may not be reimbursed.
Refund review and timing
Approved refunds are processed only after the return or supporting evidence has been reviewed.
After approval, allow up to 3 business days for Skincare Mart to initiate the refund. Banks and payment providers may require additional time.
Contacting us
For questions about this page, an order, or a product, contact us through support@skincare-mart.com or +8801821777092.
Published support hours: Saturday-Thursday,10:00AM-5.00PM.