Skincare Mart information
Shipping and Delivery Policy
Available delivery methods and charges are calculated from the destination and selected shipping method during checkout.
Last updated: August 16, 2026
Order processing
In-stock orders are normally prepared within 1 business days after any required verification.
Pre-order, back-order, promotional, or verification-held items may require additional time. Any special timing shown on the product or communicated for the order takes precedence.
Estimated delivery
- Inside Dhaka: approximately 3 business days after dispatch.
- Outside Dhaka: approximately 5 business days after dispatch.
Address and contact details
Customers are responsible for providing a complete delivery address, district, active phone number, and an available recipient. Contact support immediately if a correction is needed; changes may not be possible after dispatch.
Failed, delayed, or refused delivery
Courier delays do not automatically indicate that an order is lost. Support may first investigate with the delivery partner.
Additional delivery charges may apply when an order must be sent again because of an incorrect address, repeated unsuccessful contact, or refusal unrelated to an order error.
Contacting us
For questions about this page, an order, or a product, contact us through support@skincare-mart.com or +8801821777092.
Published support hours: Saturday-Thursday,10:00AM-5.00PM.